WebFeb 11, 2024 · To create a call queue, log in to the Admin Portal, navigate to Phone System > Groups > Call Queues, and click New Call Queue. For each call queue: Configure … WebTo start forwarding your calls, select Settings and more next to your profile picture at the top of Teams. Then select Settings > Calls. Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.
The New Microsoft Teams Auto Attendants & Call Queues Part 2
WebSep 15, 2024 · Configure Call Queue from Teams Admin Center > Voice > Call Queues > Add Associate the call queue resource account created earlier in Step 1. Under Call Answering, you can choose a team, a user list or a M365 Groups. Member of Call Queue requires Enterprise voice licenses such as E1/E3+Phone System or E5. Recommends to … WebView your call queue. In the channel, select the Calls tab. You'll see your individual agent call queue history and previews of your call queue's shared transcribed voicemail. The … mickey mouse christmas song
Microsoft teams voice licencing question
WebJan 14, 2024 · MS Teams Call Queue Voicemail We recently switched away from desk phones to MS Teams. We have queues set up which is working great. The issue I am having is we have a pool of 6 people who can review/respond to the voicemails. When I open and listen to my personal voicemail, the voicemail icon changes to unbolded (opened). WebFeb 11, 2024 · To create a call queue, log in to the Admin Portal, navigate to Phone System > Groups > Call Queues, and click New Call Queue. For each call queue: Configure the call queue details: name, extension, and site. Select the … WebMar 9, 2024 · When an agent is set to accept queue calls, each call will ring the agent for the amount of time configured in the “Number of rings before trying the next member” setting. If the agent does not answer, the call is offered to the next available agent. the old forge banagher